Via IT Conversations (Doug Kaye's and friends' priceless labor of love), Dr. Moira Gunn interviews Clifford Nass for Tech Nation on how we hear, and implications for automated speech agents. What struck me as particularly interesting is the idea that different speech characters (male/ female, old/young, accents, etc.) might be appropriate for different stages of a buying process, not just for different audiences.
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February 09, 2006
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