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    Marketspace Advisory is a strategy consulting firm focused on improving its clients' customer-facing interface systems and associated channel migration challenges.


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January 26, 2006


Russ Pillar

In an age in which voice recognition technology is as apt to connect my call to China as it is to Charleston, the thought of it quickly creeping into the automobile scares me.

Ages ago, when I was running a telecommunications software company with dozens of DSP engineers working on voice recognition software, a client at a major wireless carrier who was testing the technology sent me a clip from his local paper with a photo of a horrific automobile accident. He'd scratched out the caption under the photo and penned-in "Frustrated by the lack of precision of his hands-free cellular dialing system, Tom Smith rammed his car into a light pole yesterday." In my experience, the state of the art has not advanced far enough since then, especially to let it any closer to the drive train!

Micah Halsey

Fortunately, the VoiceBox partnerships appear to deal primarily with implementing better, less frustrating device operation in the automobile.

I think we're a long way from commands like "Car, turn left" to which it might respond "I'm sorry Dave, I'm afraid I can't do that."

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