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    Marketspace Advisory is a strategy consulting firm focused on improving its clients' customer-facing interface systems and associated channel migration challenges.

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« Customers + Technology = Customer Service for CSRs | Main | Face Recognition and Customer Service »

January 23, 2006

Comments

Russ Pillar

As a Whole Foods loyalist (hey, I live in Southern California), I can tell you that while the product always need to be good, their stock price reflects something deeper--a movement, if you will, that has captured a growing (and prosperous) subsection of the economy. And if you look carefully at their product offerings and notice the dry goods and clothing creeping-in, you realize that, for Whole Foods, it's not just business as usual. The supermarkets aren't the only ones who have something to fear.

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